Return & Refund Policy

• If you need to request a return or exchange, please contact us via email（1gingtto@gmail.com） first.Our customer service team will assist you with the process.

• Our return and exchange policy is 14 days, starting from the date the package is received. You must contact us and return the items within this time period for any return or exchange requests.

• The items you return must be in their original condition, undamaged, unwashed, and must have tags attached. Shipping fees are non-refundable.

• Non-quality or size errors and other problems, the shipping costs for returns and exchanges are to be borne by the customer.

• If you have provided an incorrect address, please contact us immediately to make the necessary changes before we ship the item.

 

Problems that may be encountered during the return and exchange process.

1. Where should I find the order number?

The order number is typically included in your order details. If you cannot find the order number, you can provide your shipping information to our after-sales personnel, and they will check for you.

2. What should I do if the size of the product I received is incorrect or if there is a problem with the product?

Please contact our after-sales personnel as soon as possible and include product images. Whether it is an issue with the product size or a quality problem, our after-sales team will provide you with a timely solution.

3. If I don't like the product I received and want to exchange it for another product on the website, what should I do?

Please contact our after-sales team, and they will assist you with exchanging the product or providing other solutions.

4. Can I return or exchange an item outside of the return period, and how should I proceed?

Please remember to return your item within 14 days before the return deadline. If this is not successful, we offer the option of a discount code. Please consult our after-sales team for more information on how to proceed.